Hints & Tips at Treating Customers Fairly
Hi, I'm the GMAC-RFC Genie and I'm here to offer a helping hand.
You may be thinking, what are the benefits to me of embedding TCF? But when you think about it, by doing so you
are likely to improve customer loyalty, trust, confidence and reputation as well as increase customer satisfaction.
Documenting how you treat customers fairly doesn't magically happen, but I can give you hints and tips to make things a little easier.
Click on the outcomes below for hints and tips…
- Outcome 1 - Culture: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
- Outcome 2 - Consumer Needs: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
- Outcome 3 - Information: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
- Outcome 4 - Advice: Where consumers receive advice, the advice is suitable and takes account of their circumstances.
- Outcome 5 - Product Performance: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
- Outcome 6 - Flexibility: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
GMAC-RFC supports the FSA's Treating Customers Fairly initiative. The information provided by GMAC-RFC is the lenders interpretation of that initiative.
Please note that the hints and tips suggested on ours and the TCFinfo website are there to assist you and not to replace any work that you as an individual, company or network may have in place.